Services

Services

ext.IT Professional Services can help you implement, enhance and maintain your business applications.

CRM Solution Implementation and Integration

We have extensive experience with implementing CRM solutions both on-premise and over the internet using Software as a Service (SaaS) delivery.

We are experts in Consona and Onyx CRM and Salesforce.com, with many years of experience in implementing successful projects by partnering with our customers.

We also specialize in integrating CRM solutions and other business applications with back office applications using a variety of approaches, including Microsoft, Java and Open Source technologies and packaged integration frameworks and suites.

Our Services

  • Platform health check and use analysis
  • Custom development
  • Version upgrades
  • Complex migration and integration services
  • Database design and cleansing
  • Project management
  • Methodology and training consultation

Achieve Business Outcomes, Faster

We pay particular attention to the effective communication between the business and IT functions in a business, ensuring the solution meets the goals of the business and can be readily supported and enhanced by the IT staff.

Some of the benefits of our approach include agile implementation methodologies, reduced and automated QA effort and the availability of all the services required to implement your solution. This means our customers have more complete solutions, with less time to market, and can confidently meet changing business needs

Flexibility to Meet Your Needs

We are flexible to meet your needs, including offering fixed price projects, extended warranty options, and long term support contracts to protect your investment and reduce business and technology risk.

Highlights of recent implementations:

  • SalesForce.com: single sign-on solution module for staff, partners and customers for a large B2C organization.
  • Retail Banking: real-time integration of CRM and the core banking platform (Fiserv) for straight-through process of sales and service interactions
  • Contact Center: complete CRM/CTI solution for full service, multi-channel contact center
  • Marketing: Email Marketing solution using Open Source technologies including GWT (Google Web Toolkit)
  • Business Rule Automation: a DSL (Domain Specific Language) module for complex business rules