CRM Consulting

CRM Solutions

Raving Fans, by Ken Blanchard and Sheldon Bowles

Businesses need more than satisfied customers; they need RAVING FANS.

CRM should be central to that effort – a fact that has widely lost attention when CRM is approached as a mere technology application.

ext.IT Professional Services can lead you through the full CRM lifecycle – including initial implementation, enhancement/optimization, support or re-implementation.

We can help your organization:

  • Identify business objectives and value
  • Define success
  • Define and refine CRM strategy
  • Map and redefine business processes
  • Perform business and functional modelling and analysis
  • Implement the solution
  • Manage testing, acceptance
  • Complete training, rollout
  • Support and maintain the solution
  • Ensure continued alignment with business needs

CRM Vendors

Our experience covers a number of vendor applications, including Consona/Onyx CRM, Salesforce.com and Open Source applications.

Consona / Onyx CRM

All of our Senior Consultants were formerly part of Onyx Software or Consona CRM, and we’ve helped numerous organizations plan, implement, enhance and support their Onyx / Consona CRM solutions.

From targeted departmental-focused solutions to broad, holistic, organization-wide CRM solutions scaling to thousands of users, Consona CRM software has delivered outstanding business value, and we’ve ensured that organizations have achieved that value.

Salesforce.com

Salesforce.com is an acknowledged leader in the SaaS business applications marketplace, and a combination of the Force.com platform and our proven results-oriented approach delivers powerful outcomes.

Our team’s deep experience with Salesforce.com integration methods (including Cast Iron and Jitterbit) means solving system integration problems and providing a truly integrated employee and customer experience is within your reach.

If you’re rolling out a Salesforce.com solution, are struggling to achieve your business results with your implemented solution, or just want to take your solution to the next level, we can help.

Please contact us for further inquiries