Salesforce.com

Implementation

We have been implementing Salesforce.com since 2007, including Customer Portal and Partner Portal applications. Our consultants are experts on the Salesforce.com platform and understand what can be achieved through configuration versus customization. Whether it’s a busy call centre with CTI integration and custom workflows, Customer Self Service with online and email Cases, a Business to Business portal for your partners with Single Sign On between applications, or a completely custom website built on the Force.com platform, we can partner with you to deliver what you need.

Migration

We have successfully migrated customers from other CRM platforms to Salesforce.com. Our deep understanding of different CRM platforms, business processes and data models make us the ideal fit to help your business move to the Force.com platform.

Integration

Whether it’s your ERP system, your financial applications, or that legacy Access database that simply can’t be decommissioned, we can integrate Salesforce.com with your business-critical systems. We can use Cast Iron, Jitterbit, or bespoke data integrations to keep data synchronized between your back office systems and Salesforce.com.

Our Methodology

ext.IT has an iterative and incremental approach to solution implementations. We believe that collaboration with the customer is the key to success in producing a solution that is valuable, extensible and has a low cost of ownership. The use of test driven development, automated builds and automated acceptance testing are key to our approach for making implementations run smoothly.

Our Services

  • Platform health check and use analysis
  • Custom development
  • Version upgrades
  • Complex migration and integration services
  • Database design and cleansing
  • Project management
  • Methodology and training consultation

You can read more about our methodology here.

For more information on choosing the right consulting organization, read this blog post, or contact us if you are interested in learning more about how we can help with your Salesforce implementation.